Privacy Policy

Who we are

Back Nine is a trading name of VickersLDN Ecommerce LTD, a company registered in England & Wales. We are a UK-based online retailer. This privacy policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller: VickersLDN Ecommerce LTD (United Kingdom).

What data we collect

When you place an order, we collect:

• Name and email address
• Shipping and billing address
• Payment information (processed securely by Stripe — we never see or store your card details)
• Order history

When you browse our site, we may collect:

• IP address and browser type
• Pages visited and time spent
• Referring website

How we use your data

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries
• To improve our website and services
• To send marketing emails (only with your consent — you can unsubscribe at any time)

Payment processing

All payments are processed by Stripe. Your card details are encrypted and sent directly to Stripe — they never pass through or are stored on our servers.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request transfer of your data to another service

To exercise any of these rights, contact us at the details below.

Pre-launch reservations

If you reserve a product or join our list, we store your email, the option you picked and basic visit events (page views and button clicks against a random session id, the page you came from and your country) in a database we control on Cloudflare, our host. We use it to email you when Back Nine launches and to decide what to make. Lawful basis: your consent, which you can withdraw at any time. If we don't launch, we delete it within 12 months.

Cookies

We use essential browser storage to run the bag and remember your choices. We do not use third-party tracking cookies unless you consent.

Contact

For any privacy-related enquiries, email us at support@vickersldn.co.uk. You can also complain to the ICO at ico.org.uk.

VickersLDN Ecommerce Ltd (company number 15487527), 13 Ardler Road, Reading, Berkshire, RG4 5AE, United Kingdom